How to Use POS Shifts in the TicketingHub Outpost App
How to Use POS Shifts in the TicketingHub Outpost App
Updated: April 2026
Running a ticket booth, street team, or front-of-house desk? POS Shifts gives your employees a structured start and end to every working day — complete with cash float tracking and an automatic Z Report for end-of-day reconciliation.
Employees log in, declare their opening float, take payments throughout their shift, and close out with a full breakdown of cash, card, and refund activity. No manual totalling. No guesswork.
📌 Looking for Guide Shifts (tour guide assignment & notifications)? Read the Guide Shifts article →
In This Article
Steps |
|---|
Step 1 — Enable POS Shifts in Your Dashboard
POS Shifts are disabled by default. Before your team can use them in the Outpost app, a dashboard admin needs to switch them on.
- Go to Supplier Name → Settings → POS Settings in your TicketingHub dashboard
- Check Shifts box
- Select one or more float currencies — these are the currencies your team will handle cash in
📌 Note: You can configure multiple currencies if your team takes cash payments in more than one. Each currency will have its own float entry at the start and end of every shift.
Step 2 — Starting a Shift
Once POS Shifts are enabled, every employee will be prompted to start a shift when they log into the Outpost app. They can't access the POS until they do.
- Open the Outpost POS app and log in with your credentials
- You'll be prompted to Start Your Shift
- Enter your opening float amount(s) — the cash you're starting with, for each currency configured
Once started, the shift is visible at any time from the Profile screen in the app.
💡 Pro Tip: Count your float carefully before entering it. This opening amount is what the Z Report uses to calculate your expected closing cash — an accurate opening float means accurate end-of-day reconciliation.
Step 3 — Ending a Shift & Generating a Z Report
At the end of the working day, or whenever the employee's shift is complete:
- Go to the Profile screen in the Outpost app
- Tap End Shift
- Enter your closing float amount(s) for each currency
TicketingHub will automatically generate a Z Report for the shift. The employee is then taken to the Z Report screen where they can:
- View the report on screen for immediate reference
- Print the report for physical records
💡 Pro Tip: The 5 most recent Z Reports are always accessible from the Profile screen — so reports can be reopened or reprinted at any time without recalculating.
Transferring a Shift Between Devices
If an employee needs to switch to a different device mid-shift — for example, moving from a ticket desk to a mobile device for the afternoon — they can transfer their active shift to the new device.
The transfer carries over the current float state, so the Z Report at the end of the day accurately reflects all transactions across both devices. Nothing is lost or double-counted.
[Screenshot: shift transfer screen in the Outpost app — capture from app when available]
Understanding the Z Report
The Z Report is your end-of-shift reconciliation summary. Here's what it includes:
Line Item | Description |
|---|---|
Opening Float | Cash declared at the start of the shift |
Cash Sales | Total cash payments taken during the shift |
Card Sales | Total card payments taken during the shift |
Combined Total | Cash + Card |
Refunds | Total refunds processed during the shift |
Closing Float | Cash declared at the end of the shift |
Variance | Difference between expected and actual closing cash |
📌 What's excluded: Voucher payments, external payments, and non-cash/card methods are excluded from Z Report totals by design — keeping your reconciliation clean and focused on what was physically handled.
📌 Multi-currency support: If your team takes payments in more than one currency during a shift, the Z Report groups and displays totals by currency.
Related: Shift Manager
The Shift Manager section in your TicketingHub dashboard gives operations managers a consolidated view of all employee shift activity across both the backend and POS.
Use it to:
- Review individual employee revenue and booking activity
- Compare printed Z Reports with digital records
- Approve shifts after end-of-day reconciliation
FAQ
What happens if an employee forgets to end their shift before logging out?
Contact our support team — we can help close out a shift manually.
Can an employee see their previous Z Reports?
Yes. The 5 most recent Z Reports are visible on the Profile screen in the Outpost app and can be reprinted at any time.
Are voucher payments included in the Z Report totals?
No. Voucher payments are excluded to keep cash and card reconciliation accurate.
Can the Z Report handle multiple currencies?
Yes. If payments were taken in more than one currency during a shift, the Z Report groups totals by currency.
Is POS Shifts the same as Guide Shifts?
No — they're completely separate features. Guide Shifts are for assigning tour guides to options and automating their notifications. POS Shifts are for managing employee working sessions in the Outpost app with float tracking and Z Reports.
All Set!
Once shifts are enabled and your team is trained on the start and end flow, daily reconciliation becomes fast and reliable. No more manual cash counts or spreadsheet totals.
Need further help? Chat with us or send us an email.
Updated on: 11/04/2026
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