How to Find Unallocated, Unredeemed, and Returned Vouchers

*Updated: [Sat 11 April 20206]*

*Quick Answer:* To see unallocated or unredeemed vouchers in TicketingHub, go to *Orders*, click *Filter By → Voucher Booking*, and select *Is Voucher*. This shows all vouchers not yet redeemed — including any bookings returned to the voucher stage after a cancellation. To find potentially expired vouchers, combine this filter with *Date Booked On* set to your expiry window.

Whether you're checking for double redemptions, auditing vouchers after a date cancellation, or tracking down a report of potentially expired credits — here's how to get a full picture of your voucher status in TicketingHub.

Steps to Find Unallocated and Unredeemed Vouchers

Step 1: Access the Orders Page

1. Go to *Orders* in your TicketingHub dashboard.
2. Locate the *Filter By* box to refine your search.

Step 2: Filter by Voucher Status

1. Click on *Voucher Booking*.
2. Choose the relevant filter option:

• *Is Voucher* – Displays all unredeemed vouchers (unallocated and not yet used).
• *Is Not Voucher* – Shows all bookings that are not linked to a voucher.
• *Is Redeemed Voucher* – Lists all vouchers that have already been redeemed by the customer.

3. Click *Search Bookings* to apply the filter.
4. Browse the list to see the status of vouchers and manage your bookings accordingly.

Step 3: Find Vouchers Returned After a Cancellation

If you've had to cancel dates and return bookings to the voucher stage, you can use the same filter to find all affected vouchers.

1. Go to *Orders* and open *Filter By*.
2. Click *Voucher Booking* and select *Is Voucher*.
3. Click *Search Bookings*.

This will show all bookings currently in the voucher stage — including those that were originally confirmed bookings but were returned to a voucher after a date cancellation. These count as unallocated vouchers until a customer redeems them for a new date.

💡 *Tip:* If you want to narrow the list to a specific product or date range, add additional filters such as *Product* or *Date Booked On* alongside the Voucher Booking filter.

Step 4: Identify Potentially Expired Vouchers (workaround)

💡 *Note:* TicketingHub doesn't currently have a dedicated "Expired" filter. The workaround below uses *Date Booked On* to surface vouchers that may have lapsed based on your expiry policy.

1. On the *Orders* page, open *Filter By*.
2. Set *Voucher Booking* to *Is Voucher* (to show only unredeemed vouchers).
3. Use *Date Booked On* and set the date range to match your expiry window — for example:

• If your vouchers expire after *12 months*, filter for bookings made more than 12 months ago.
• If your vouchers expire after *3 months*, filter for bookings made more than 3 months ago.

4. Click *Search Bookings*.

This gives you a working list of vouchers that are still unredeemed and may have lapsed, so you can follow up with customers or adjust expiry dates as needed.

💡 *Not sure what your expiry period is?* Check your voucher settings or reach out to our support team.

If you need to extend a voucher that has already expired, see: How to Change the Voucher Expiry Date.

Updated on: 10/04/2026